Over the past several days the Houston metropolitan area has been greatly impacted by record freezing temperatures causing widespread power outages, water outages, spotty telephone service, security system disconnects, and internet service disruption. Unfortunately, as a result of these extreme temperatures many have suffered freeze losses from broken pipes with resulting water damage, there have been home burglaries, fires, and automobile accidents.
If you have suffered a loss, please contact our office so we may assist you with getting your claim(s) reported. We are happy to report that Focus does have limited staff online and available to assist our clients. We also have our emergency claims team who stands ready to assist with this process.
In order to better serve you, we ask that you please contact our main switchboard at 713.425.6700, should you need to report a claim. You may also report your claim direct to the insurance company or send an email to [email protected] or use the insurance company App on your cell phone.
Below you will find information needed in order to report your claim, tips when speaking with the insurance company adjuster, and a listing of insurance company phone numbers.
Should you have service needs outside of claims reporting, please continue to email your account manager or feel free to call them on their direct line. We have a back office team checking phone messages and emails. We will get to you as soon as possible.